Questions about the purchase process, deliveries, DHL, scheduling delivery.Questions about the billing and servicing of the account used to purchase Xbox All Access, including payment amounts, automatic payments, payment date changes, address changes, interest rates and fees, upgrade eligibility, etc.More information about the reason, ways to resolve or to appeal a declined or pending Xbox All Access application. ![]() Monthly payments will continue until the remaining balance on the Affirm loan for the Xbox All Access is paid in full, even if the Xbox console is not working. If the console malfunctions after that one-year period (or the controller or accessories malfunction after 90 days), the customer is responsible.
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